Returns & Exchanges
At Stella & Chewy's, we stand behind our products with a 100% Satisfaction Guarantee. If you or your pet are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.
Initiate Your Return
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Pack Your Items
Securely place the unused portion of the product in its original packaging and include a copy of your packing slip inside the box.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing